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Baby Clothing
Frequently asked questions
How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking details. If you have any questions about your delivery, please feel free to reach out to us at hello@babyluzco.com — And we will get back to you within 24 hours. We are always happy to assist!
What is your return policy?
We want you to love every purchase. If something isn't right, please reach out to us within 7 days of receiving your order and we'll do everything we can to make it right. Your peace of mind matters to us. 💕
What payment methods do you accept?
We accept all major payment methods through PayFast, including Visa, Mastercard, EFT, Mobicred, and Zapper — so you can select which option is best for you.
Are your products safe for my baby?
Absolutely. Every product we carry at BabyLuzCo is carefully selected with your baby's safety and wellbeing in mind. We only stock products that meet safety standards and are gentle enough for the most delicate little ones.
How long will my order take to arrive?
We know you're excited — and so are we! Please allow 8-12 business days as each item is carefully prepared and shipped to you. You will receive a tracking number as soon as your order is on its way. 💛
What is the return policy?
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Our Story
A baby brand built with love, crafted for families who believe in quality and care.
Our Promise
Safe, quality products designed with your little one's comfort and wellbeing at the heart of everything we do.
